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ISO 10002:2014 REGISTRATION
All You Need To Know
The ISO 10002 deals with customer satisfaction and complains handling stargazes. It provides us guideline on how to process complaint handling related to the product design, maintenance, operation, development and improvement. This certification can be used by any organization regardless of the type of service or product it provides. It can be used by any organization in any sectors. This certification does not handle disputes related to outside the organization or employment related issue.
The certification provides complaints . Few of the complaints that are handled are as follows customer satisfaction by creating customer based products, analyzing and evaluating complaints in order to improve , recognizing the needs and expectation through complaints and a few more.
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BENEFITS OF 10002:2014 REGISTRATION
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Getting the certificate helps the organization to understand what kind of service or product the customers want. This in return helps us make it better therefor makes the customer happy and satisfied. This also develops a healthy relation between the customers and increases business growth.
The certification show that how to treat our customers and how important they are to our organization. This creates reputation globally as well as locally. Gives us a edge over other organization . Brings us more customers . Helps make us business more profit and at the same time satisfies the customers.
STEPS FOR ISO 10002 REGISTRATION
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DOCUMENTS REQUIRED FOR 10002:2014 REGISTRATION
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